We have no fuss returns policy. Which means, after receiving your item, if you don't want to keep it for any reason, you can post it back to us for a refund or an exchange, it is as simple as that!
All we ask is that you return it in the same condition that we sent it, unworn and with all the original tags attached. The cost of returning the item is yours.
Majority of our returns are due to customers ordering a wrong size. This happens because of different sizing standards offered by different brands. We humbly request our customers to compare their (body measurement or existing garment) size with our available sizing charts . before placing any order. You can also contact our expert stylists to clarify any sizing issues using our Online Contact Us Form
In an unlikely event that you are not entirely satisfied with our product(s),TheLeatherFactory will gladly accept unworn, unwashed or factory defective merchandise for return or exchange within 21 days from the shipping date (as recorded by the postal service or courier company). Simply follow stated below 3 steps:
1. Request a RMA (Return Merchandise Authorization) number by either completing return form or login to your personal account on The Leather Factory website (We reserve the right to refuse acceptance of items sent without The Leather Factory prior authorization)
2. We will send you an email with detailed instructions with the address of your preferred warehouse in US or UK.
3. Once you follow our provided instructions and after we receive and inspect your returned item(s), we will either return, refund or exchange the product(s) as per this policy.
Kindly note that all returned items should be in their original packing & condition with all hang tags and labels attached to it. Any items returned in any other condition will not be eligible for refund nor exchange. We suggest that you send your returns via an insured carrier as we will not be responsible for any lost or damaged returns.
Please note that exchanges sent out are subject to £10 delivery charge. If you require a refund then we will try to process that within a week of the day we receive the item from you.
This returns policy does not affect your statutory rights and is in accordance with the EU Distance Selling Directive.
More info about the EU Distance Selling Directive can be found at:
Unfortunately we do not offer exchange or refund on any of the custom made order
Before shipment of your product, our quality control department inspects the product on varied quality standards to ascertain that the product is exactly the same as ordered from our website. If the product is somehow damaged during the shipment, only then will we get you a replacement shipped with expedited shipping at our expense. If your product is damaged, please mail us at firstname.lastname@example.org, specifying the extent of damage
If you require any further clarification on this return and exchange policy then please send your comments or questions by e-mail to email@example.com
Please read the below information regarding delivery before contacting us regarding the whereabouts of your order.
TheLeatherFactory jackets standard size orders can take up to 6 business days to arrive to you. If the ordered jacket size is not available in UK stock, it will be shipped directly to our customer from our warehouse in Pakistan which can take upto 10 working days.
Custom orders placed on TheLeatherFactory website will take upto 10 business days to arrive to you.
TheLeatherFactory always try to use reliable courier service and provide tracking number to customers. Orders shipped from warehouse in Pakistan are via DHL and orders from UK are shipped via RoyalMail Service.
Delivery is free for UK, Canada and US and £10 is charged for other countries.